Delivery, Returns & Cancelling Orders
We will make every possible effort to deliver your goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical.
Cancelling your order
If you have placed an order with us and for any reason, you wish to cancel your order, it may be subject to an admin fee of up to 15% (depending on the type of goods) Should you wish to cancel you order, please contact our team at firstname.lastname@example.org so we could process ASAP.
We may accept goods to be returned for refund, credit or exchange if they are proved unsuitable for you. Returns are subject to the following conditions:
-Items returned may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
-Goods are returned within 7 days
-Goods must be received in the same condition it arrived in and with original packing intact. Goods must be in brand new condition and not been fitted or opened from the original packaging. We reserve the right to levy a charge to replace product packaging which is damaged or defaced. We also reserve the right to refuse refund if the product is received in unsalable condition i.e. damaged, defected, test fitted or used.
-Buyer’s name, address, account number and order reference number, which can be found on the invoice, together with the reason for return are required.
-Refund, credit or exchange of items are only dealt with upon Invoice & receipt of the returned items intact.
-We reserve the right to deduct the charges incurred, if any, from the proceeds resulting from the return.
Please note that items specially ordered or manufactured for you to your specification are not returnable.
In case of returns, please contact our Customer Service Department for approval in advance. You are required to obtain a Return Authorisation Form before returning the goods.
Just Performance are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
You are reminded to keep the postage records for likely claims with your carrier in case of a delay in transit or non-delivery.
Shortages & Damages
Please notify our Customer Service Department within 5 working days of receipt should there be any defects occur, i.e. shortages or broken items. Failure that, we are sorry we may be unable to process your claim due to the circumstances beyond our control.
We will charge a non-refundable deposit of 100GBP or 50% of order value to the Buyer’s credit/debit card for non-stock items based on the Buyer’s instructions to order the goods on their behalf.
Should there be any questions or queries, please contact our Customer Service Department by email at email@example.com, quoting your customer account and order numbers.